Refund policy

Each Atelier Sandip piece is handcrafted with care and attention to detail. As many of our products are made to order or upholstered in fabrics selected specifically for each customer, our returns policy differs from that of standard retail products.

Our aim is always to ensure you are delighted with your purchase. If you have any questions before placing an order, please don't hesitate to get in touch.

Made-to-Order Furniture

The majority of our furniture is made to order or upholstered in a fabric selected by the customer.

As these pieces are made specifically to your requirements, they cannot be cancelled, returned or refunded because of a change of mind once production has begun.

This does not affect your statutory rights if an item is faulty, not as described, or not of satisfactory quality.

Ready-to-Ship Furniture

Items identified as Ready to Ship may be returned within 14 days of delivery.

To be eligible for a return, the item must be unused, in its original condition and returned in its original packaging where reasonably possible.

Please contact us at enquiries@ateliersandip.co.uk before returning any item so we can provide return instructions.

Unless an item is faulty or has been supplied incorrectly, customers are responsible for the cost of returning goods.

Cancelling an Order

If you wish to cancel an order, please contact us as soon as possible.

Where production has not yet commenced, we may be able to cancel your order and issue a full refund.

Once production has begun, made-to-order items cannot be cancelled.

Damaged or Faulty Items

Please inspect your order upon delivery.

If your item arrives damaged, develops a fault, or you believe you have received the incorrect item, please contact us within 48 hours of delivery at enquiries@ateliersandip.co.uk, including photographs where possible.

We will assess the issue promptly and, where appropriate, arrange a repair, replacement or refund in accordance with your statutory rights.

Fabrics & Natural Variations

Each piece is individually upholstered by hand.

Variations in fabric placement, pattern matching, texture and colour are a natural characteristic of handcrafted furniture and are not considered defects.

Please note that colours may also appear differently depending on individual screen settings. Where available, we recommend requesting fabric samples before placing a made-to-order order.

Dimensions

All dimensions shown on our website are approximate.

Minor variations may occur as part of the handcrafted manufacturing process and should not be regarded as faults.

Delivery & Access

Customers are responsible for ensuring that purchased furniture can be delivered into the intended space.

Please check access through doorways, hallways, staircases and lifts before placing your order. Additional delivery costs resulting from restricted access or failed deliveries may be the responsibility of the customer.

Refunds

Where a refund has been approved, it will be processed using your original payment method within 14 days of receiving and inspecting the returned item.

If you have any questions regarding our Returns & Refunds Policy, please contact us at enquiries@ateliersandip.co.uk.